Enchroma Reviews

I was strong doutan, but i dont want to buy glasses for 230$ thats its a big price

Purchased the glasses and didn't feel they made enought difference to justify the cost. Got a return label after only two emails (!)
Returned and have DPD confirmation of delivery. No refund.
Six emails and three calls (unanswered) later, still no refund.
Now have to go through the hassle of making a claim via my credit card provider. Do not trust them!

Customer support not very responsive. Long delivery time (there was a note about this but ambiguously written, so I didn't get that). But I got my glasses without any extra charges or hassel. The pair I bought was refurbished, which meant the price was good and they where as good as new ones.

Customer service non existent. Unreachable when the return of the product was requested. Have sent 5 emails and phoned several times without an acknowledgement of the emails and just get voicemail on the phones. Have emailed both their UK and US "support" addresses.

Really happy with the glasses.
Really quick delivery, considering it came from California. Advised there would be customs charges before ordering, so I was able to look these up on HMRC website and calculate total cost.

Generally speaking, the service is direr.
We ordered the glasses in 2016, our little one was five then, and the glasses did not come into use until he was six and a half. The glasses frame had already fracture in the storage case before use, and once my little ones started using, then the lens fell out.
EnChroma never answered any of our communications, and finally, we raised a case to PayPal, which was found in our favour and provided us with a full refund.
The major let down is zero communication and the overall quality of the product.